FAQs

Of course! You can contact us at any time:

• Click on this link on our website.
• Writing an e-mail to info@fornositalianos.pt
• Calling the number +351 927 448 431

Our customer service is available in 2 languages to meet the needs of our customers all over the world.

If you need help with malfunctions, breakdowns or spare parts, please contact one of our dealers.

Contact your nearest Alfa dealer for technical support or write to info@fornositaliados.pt.

All our ovens come with a two-year guarantee that covers all types of breakdowns due to faulty parts, manufacturing problems or premature wear, even if these events occur infrequently.

Alfa was born as a manufacturer of traditional wood-burning ovens and, from the outset, has focussed on improving refractory materials to obtain better thermal performance. Today, Alfa produces high calibre commercial and residential ovens and has renewed the domestic sector with the development of Forninox™ technology.

So we came up with the idea of insulating a refractory wood-burning oven by lining it with layers of stainless steel. This allowed us to improve the appliance's thermal performance, drastically reduce its weight and facilitate its mobility by adding heavy-duty castors.

Alpha ovens produced using this technology have much lower energy consumption than competing products and take less time to reach cooking temperature.

Alfa steel ovens are simpler to use than traditional refractory ovens, as you can control the fire more easily thanks to their compact structure which allows hot air to circulate inside them and maximise heat during cooking. What's more, their low weight makes them suitable for a variety of uses.

Practically everywhere. The steel ovens come in a mobile version with castors so they can be used on the terrace, in the garden and then placed inside during the winter months. Our range also includes small models if you don't have enough space. With the tiny ONE compact pizza oven, you can even bake on your balcony.

Gas ovens can be connected to the gas supply or to an LPG cylinder.

To install an Alfa steel oven, just follow a few simple steps:

Place the base of the structure.
Insert the chimney cover into the flue.
Place the chimney cover and the chimney on the oven dome.

If you have a wood-fired oven you can start using it straight away, while if you have a gas (or hybrid) model you should make sure to connect it to the gas mains or LPG cylinder using the supplied hose and fixing with a clamp. If you want to make your own traditional pizza oven, things are a little more complicated, as you'll have to build a brick and concrete foundation, assemble the different parts of the dome and line the oven with additional refractory material. To find out more about this, here's the tutorial on how to assemble a traditional oven .

For a gas oven, simply turn the knob, press the ignition button and adjust the flame. If you have a wood-burning oven, build a fire in the centre of the oven using some dry sticks and then add a few pieces of wood as the fire burns down. Then add a few logs about 5-10 cm in diameter to form enough embers.

Obviously, the larger the oven, the more wood you'll need to reach the cooking temperature. In larger models, we recommend moving the fire across the entire floor of the oven to heat it evenly. Use dry, seasoned wood to avoid the thick, black smoke that can spoil your dishes.

When lighting the wood-fired oven, heat needs to be generated gradually up to a temperature of around 300°C (570°F) to dry out the moisture and gently "season" the oven's refractories so that they can provide excellent cooking results.

In terms of warmth and aromatic value, the best wood species are oak and beech. Never use evergreen wood, which burns quickly and can leave heavy deposits of soot and creosote. Find out more about this by reading our blog article on choosing firewood with the best calorific value.

Almost anything. Thanks to the very high temperatures they reach, Alfa ovens are particularly suitable for baking Neapolitan pizza in about a minute at 450°C (840°F), but there's nothing to stop you using them at lower temperatures to cook bread, roasts, fish, vegetables, puddings and other trimmings. Take a look at the recipes here on our blog . Give your dishes a new twist by cooking with a wood-fired oven.

You can bake any type of pizza in our ovens. Remember, however, that the pizza pan cooks at a lower temperature. Don't be afraid to try to control the operation of your oven.

Keeping your oven clean guarantees safety and better performance. Between two cooking sessions, simply scrub the oven floor with a brush to remove food residue and burnt flour; for a more thorough clean, let the oven cool down and use a damp cloth to wipe away burnt food. If you have a wood-burning oven, remove the ashes with a metal shovel when the oven has cooled down completely.